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FAQ

Refer to FAQ or Contact how to solve or cope with troubles.
  • USUAL
    • I want to have catalog and manual.
      A. A. You can download the catalog and manual from the homepage after log in or you can ask to send soft copy of catalog and manual by requesting from email to jhlee@1sbb.com
    • I want to know how to use the product.
      A. A. Please contact jhlee@1sbb.com for more detail about specification.
    • I want to know point of contact for inquiry
      A. A. After you send your inquiry by email to jhlee@1sbb.com, you will be guided to designated point of contact in accordance to your region.
    • How can I get quotation?
      A. A. Please send your inquiry by email to jhlee@1sbb.com
  • PRODUCT
    • <IM> Is there just one model of ice maker?
      A. A. Yes, we have only one single model.
    • <LP> How much sample can I dry by Lyophilizer with best efficiency?
      A. A. It depends on sample and models, please send your URS to jhlee@1sbb.com
    • <FD> Is it possible to dry sample that contains organic solvent?
      A. A. Yes, but buyer has to purchase anti-acid trap as an option.
    • <FD> What is the difference between freeze drying and heat blow drying?
      A. A. Heat blow drying is less energy consumed drying process with less drying time. But original shape cannot be maintained and its physical/chemical properties can be changed such as destruction of nutritional ingredients. Freeze drying requires longer drying time as well as bigger energy consumption but it has benefits such as maintaining its shape and preservation of sample’s properties.
    • <FD> In general, how long does it take to have good freeze drying result?
      A. A. It depends on how much moisture that sample contains. It normally takes 2 or 3 days.
    • <DF> What is the difference between Gudaero model, Gudaero Plus model and JABA model?
      A. A. Gudaero model is traditional CASCADE cooling system. Gudaero Plus and JABA model have dual cooling system of which compressor independently working to have enough freezing temperature. Therefore it has safer using environment even one compressor is malfunctioned by any reason. JABA model has touch screen UI and Blackbox monitoring system that is remote monitoring service by user’s smart phone.
    • <DF> Is the chart recorder for deep freezer included when I purchase the deep freezer?
      A. A. No, chart recorder is optional item. It has to be purchased separately.
  • A/S
    • <LP> Too much oil is found beneath the LP.
      A. Certain amount of oil is discharged from outlet of vacuum pump during operation of vacuum pump. Filter element of Exhaust filter has to be replaced. Exhaust filer is located at upper part of vacuum pump.
    • <LP> Vacuum level decrease suddenly.
      A. 1) Check level of oil. 2) Check leakage on lines with other equipments 3) Check vacuum at pump while inlet of vacuum is sealed. – you can judge either it is pump failure or leakage on lines with equipment. 4) Check ballast of pump is closed.